Assess your current performance. Set a vision for future performance. Assessment methods abound. One of the finest is the Malcolm Baldrige. While we are not Malcolm Baldrige examiners, we do respect, understand and use their framework.
What Should You Assess?
The Malcolm Baldrige National Quality Award provides us with a great starting point to assess the organization. Organizations are asked to examine:
- The Leadership – how the organization provides vision and direction
- Strategic Planning – how information is used to plan for the future
- The Workforce – how people’s talents are used and developed
- Customer and Market Focus – how the organization determines exactly what the customer’s need and how you will address those needs and wants
- Process Management – how the flow of work is organized, to eliminate waste and improve products and services
- Measurement, Analysis, and Knowledge Management – how information is gathered, stored, evaluated and shared
- Results – how the organization is performing in all of these areas, as well as productivity, efficiency and financial performance
Assessment: The Short Version vs. The Long Version
When we first meet with a client, assessment is a critical tool. After all, if we don’t completely and thoroughly understand your business needs, how can any service meet the mark? There are choices at this point, however. We can do the Short Version of our assessment. Or the Long Version.
The Short Version is an approximately 90 minute activity—involving your entire management team. What is discussed? Assessment areas like those of the Baldrige. The Short Version gives us an opportunity to get to know you, your team, and your business. The Short Version is a get-acquainted service we offer for free.
Or, we can simply dive deeper into things with the Long Version of our assessment. The Long Version involves: management team interviews, focus groups, written assessments, culminating in a full presentation and discussion. The Long Version is of course, a for-fee process.
Benefits of Assessments
There are many benefits of assessing the organization. When done well, assessments can:
- Build commitment to change
- Provide a reliable, repeatable method to identify the critical areas for business improvement
- Provide the starting point for project and process improvement planning
- Drive continuous improvements if built into the annual planning cycle
Well managed organizations make it a priority to PLAN for improvement. Ask us how we can help.